To speak to someone about anything to do with your Total Product Cover/Extracare plan, please choose from one of the following numbers:

To report a fault with your appliance or to enquire about an ongoing repair being carried out under your Total Product Cover or Extracare plan: 0844 854 0943
(Opening hours 9 a.m. to 5 p.m. Monday to Friday)

For other enquiries, such as address changes, payment enquiries and cancellations:
If your product was bought before 1st October 2009: 0844 854 0949
If your product was bought on or after 1st October 2009: 0844 854 0948
(Opening hours 8 a.m. to 5 p.m. Monday to Friday)
or alternatively e-mail extracare@thewarrantygroup.com
(Please note, we will not be able to assist with any repair requests/enquiries e-mailed to this address. Any such queries will need to be reported by phone to 0844 854 0943).

Please note that this number is only for Total Product Cover/Extracare enquiries and is not able to help on any other matters